Returns & Exchanges

How do I return an item for refund / exchange?

We are happy to exchange or refund merchandise items if returned within 28 days of purchase, provided the goods are unused, unopened & in original packaging and accompanied by a valid receipt.

If you're an ROI customer,  you can use An Post or Courier to send the item to our warehouse at address below*

*Return via An Post return service

If you have access to a printer you can use the An Post service by clicking the link below and choosing "Guineys" as your retailer

If you're returning the item for an exchange, you will first need to contact us by phone (01-6522944) or email [email protected] to reserve the item. The item you wish to exchange for needs to be in stock at the time of contacting in order for us to arrange an exchange (please check the site to confirm if it's in stock).

In all cases, please note the following:

  • Goods need to be returned ‘as sold’ and with all original packaging.
  • Goods must be complete, unused and re-packaged as received. (i.e. if a box has been opened, it should be undamaged or marked).
  • Any ‘Free’ gifts received with the purchase must also be returned. We will not offer any compensation for the value of 'free' gifts
  • All costs for returning items will be incurred by the customer, except in cases where there was an error with your order, in which case we may refund you costs.

Note: The return of any unwanted items is made at your own expense and risk. Full refunds are entirely conditional upon all of the above conditions being met and will be made less the cost of delivery. We do not refund customers for postage/ courier costs incurred for returning items unless you are returning because there was a fault with the item, the item was not delivered by the date promised or we sent the incorrect item(s).

Returns/ Warehouse Address

Online Returns Department




Co. Cork

If the product is damaged or faulty when delivered, please contact our Customer Services team on +353 (1) 6522 944 or email [email protected], who will advise you of our returns procedure.


Your receipt is your proof of purchase and your warranty.


If your return does not meet the requirements of our 28 day returns policy, the decision to accept the return is at the discretion of the site manager.

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