Ferplast Flippy One retractable Lead Medium-Red

If you are not 100% happy with your purchase and would like to return your item for a full refund or exchange you can do so within 28 days of the date of delivery.

If you live in the Republic of Ireland we now offer a FREE returns sevice. For this you should use An Post's Return My Shopping service but must have access to a printer.

Please note that we will not reimburse any postage costs for any services other than the Return My Shopping service unless your order was incorrect or damaged.

You may also return to any one of our stores nationwide.

Unfortunately, for hygenic reasons, we can't accept returns on underwear, swimwear, socks

For more information on returns, please click here.

Please note that this service is temporarily unavailable.

We offer complimentary 'Pick Up In Store' service for most of our products. When you get to the checkout, simply select the Store Pick Up option & choose the location most convenient to. Your order will then be delivered to your selected store within 3 working days.

When your order is ready for collection we will notify you by email.

When visiting your chosen store, please show your confirmation email or photographic ID to any staff member and they will source your order

We don't offer the pick up in store option for occasionwear, net curtains, fabrics & oil cloth

For more information please click here.

Do you stock the same goods online as in store?

Some of the stock online is not available in store and vice-versa. If you would like to enquire about the availability of a product you have seen online, please email [email protected] with your preferred store and product name in the subject line.

What payment methods do you accept?

We accept all major credit cards & PayPal payments. We do not accept cheques or send out cash on delivery orders

When should I expect my delivery?

If you place an order with us today, your order should be shipped within 3 working days. You can expect to receive your order within 3-4 working days in the Republic of Ireland with the exception of Children's Occasionwear which can take up to 10 working days. If there is a delay with your order we will notify you by email

For any other questions please see here