Search

Frequently Asked Questions

How can I be sure my credit card details will be safe?

We use Realex payments to handle all our credit card transactions. Realex are certified by several leading financial institutions and are leaders in online payements security technology using up to date industry standards. To ensure confidentiality, there are several layers of technology in place to keep every single customers information secure.

How will I know you have received my order?

After payment you will be re-directed back to our website where your order number will appear. You will also receive a confirmation email with your order number.

When can I expect delivery after I place my order?

All deliveries are processed and despatched within one working day. You should expect to receive your goods within 2-3 working days of your order within the Republic of Ireland. You will receive a shipment confirmation with a tracking number after your order has been despatched. For deliveries in the UK and Europe you should receive your order within 10 working days.

What if there is a problem with my order?

In the unlikely event that you receive an incorrect/broken item please contact us on 00353 1 6522902 or email support@michaelguiney.com quoting your order number. We will reply to emails within 1 working day

Question not listed?

Contact us here